Words matter. How we use them, how we deliver them, the tone behind them, or not. Word choice matters -- the difference between 'and' and 'but' can radically alter a conversation, a decision. With emails and cell phones and testing, words can come carelessly, casually. Words are potent and should be used with care, not as thoughtless weapons.
It is not the quantity but the quality of words spoken/written/read that count.
Peace...
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